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Elements and Performance Criteria

1. Plan to locate and rectify basic faults
   • Arrange site access according to enterprise procedures and customer requirements
   • Obtain information from customer about nature of the fault
   • Obtain suitable tools and test equipment
   • Obtain appropriate personal protective equipment (PPE)
   • Identify requirements for basic identification and fault-finding of cabling from network termination device (NTD) to customer equipment and seek assistance as required
2. Identify and confirm customer and NTD equipment in place
   • Identify type of NTD used and its application to satellite, fibre, fixed radio, hybrid fibre coaxial (HFC) or digital subscriber line (DSL) telecommunications network/s
   • Identify and document typical equipment connected to NTD
   • Confirm correct equipment is being used for installed NTD
3. Identify and inspect NTD and customer equipment cables and patch cords
   • Check that NTD equipment and customer equipment are interconnected utilising cables and patch cords
   • Ensure all cabling sockets are visually intact and undamaged
   • Ensure all patch cords are visually intact and undamaged
   • Complete wire mapping to ensure new work is completed correctly and is in good working order
   • Ensure all cable, patch cords and cabling products are of the same signal bandwidth category
   • Obtain NTD and customer equipment user guides
   • Utilise NTD and customer equipment user guides to determine correct light-emitting diode (LED) status that indicates the equipment is operating correctly
   • Identify and record visual status of all customer equipment and NTD equipment prior to any investigative process
4. Repair faults found in NTD and customer equipment
   • Follow appropriate user guide fault tables to remedy equipment status according to equipment manufacturer guidelines
   • Conduct basic fault-finding using methodical and safe practices suitable for system and problem type
   • Ensure cabling or patch cord elements are correctly terminated utilising wire mapping testers according to industry standards
   • Correct faulty cabling by re-terminating sockets, replacing sockets and re-terminating cable or replacing damaged cable elements
   • Correct faulty patch cords by re-terminating plugs or replacing with new patch cords
   • Power down equipment for 30 seconds and reboot equipment as a remedy to problem/s
   • Report failure of equipment to obtain normal working status to customer/supervisor and/or NTD owner for a determination to replace faulty equipment or to have equipment repaired
   • Ensure test equipment power adaptors are providing correct voltage to equipment, using an appropriate test device, and replace power adaptors as required
   • Ensure NTD equipment and customer equipment is communicating with internet by exploring internet with a computer browser gaining correct page displays from a website
   • Ensure customer device is connected to a wi-fi modem using service set identifier (SSID) and password
5. Complete documentation and clean-up worksite
   • Advise customer of successful fault clearance and obtain sign-off for customer agreement once fault is resolved and for invoicing purposes
   • Complete all records as required
   • Complete reports to justify fault diagnosis and rectification methodology as required
   • Remove all waste and debris from worksite and dispose of according to environmental requirements
   • Restore changes made to worksite during fault repair, according to industry standards